This policy explains what happens when you cancel a training registration, a membership or an order, and when Montana Rural Water Systems (MRWS) cancels a class. We want it to be fair and simple. If something here does not fit your situation, call us: we will work it out with you.
In short
- Training classes: cancel at least 7 days before the class for a refund, less a $25 processing fee. After that, send someone in your place or move to a later class.
- If MRWS cancels a class, you get all your money back, including the card fee.
- Membership dues are not refundable, unless you paid twice or paid by mistake.
- Annual conference: a $25 fee applies to every refund.
- Card payments are refunded to the same card. A 3% card fee is added to card payments and shown before you pay. Checks have no fee.
Training classes and workshops
If you cancel
- 7 days or more before the first day of the class: we refund what you paid, less a $25 processing fee per registration. The card fee is not refunded.
- Less than 7 days before, or if you do not come: we cannot refund the class. You can instead:
- send someone else in your place, at no charge. Tell us their name, e-mail and operator certification number before the class;
- or move your seat to a later offering of the same class, once.
- Registered several people? You can cancel some of them. The same rules apply to each person.
To cancel, call or e-mail our office (details at the bottom of this page). We confirm every cancellation by e-mail, and your seat goes to the next person on the waiting list.
Waiting list
Joining a waiting list is free. You pay only when we offer you a seat and you accept it.
Paying by check
When you choose to pay by check, we hold your seats for a limited time while the check is in the mail. The hold time is shown when you register and in your confirmation e-mail. If the check has not arrived by then, the seats may be released. Call us if your check is on its way.
If MRWS cancels or reschedules a class
Sometimes we have to cancel or move a class, for example because of weather, an instructor who cannot come, or too few people signed up. We tell everyone registered by e-mail as soon as we know. You choose:
- a full refund, including the card fee; or
- a seat in the new date or a later class.
We are not responsible for travel or hotel costs, so please book refundable travel where you can.
Online classes
The same rules apply to our live online classes (GoTo Webinar). If a technical problem on our side stops a class, we will reschedule it or refund you. Online courses that you buy from Sun Coast Learning are sold and refunded by Sun Coast Learning under its own policy.
Certification exams
Some exams, such as backflow tester certification exams, are registered and paid with another organization. Their own refund rules apply to those fees.
Membership dues
Membership dues are not refundable, as stated on our membership forms. Your membership runs for its full term.
We do refund dues that were paid twice or paid by mistake (for example, two people at the same organization renewing it at the same time). Call or e-mail us and we will refund the extra payment.
Annual conference
Conference registration, exhibit booths and sponsorships are handled through our conference registration app. To cancel, contact our office. A $25 fee is charged on every conference refund. Deadlines for each year’s conference are given in the conference information.
Calendar advertising and other orders
- Training calendar advertising: cancel before your ad goes up for a full refund. Once your ad has been published, it cannot be refunded.
- Invoice payments: if you paid more than you owed, or paid the same invoice twice, we refund the difference.
- Donations: donations are not refundable, except one made by mistake. Please tell us within 30 days.
The card fee
When you pay by card, a 3% convenience fee is added to cover the cost of card processing. You see it before you pay, and it is on your receipt. Paying by check has no fee.
The card fee is refunded when MRWS cancels a class or makes a mistake. It is not refunded when you cancel.
How refunds are paid
- Card payments are refunded to the card you paid with. Your bank usually shows the refund within 5 to 10 business days.
- Checks are refunded by check, mailed within 30 days.
- We e-mail you when a refund is made.
If you see a charge you do not recognize, or were charged twice, please contact us before disputing it with your bank. We can usually fix it the same day.
Questions and requests
Call or e-mail the MRWS office. Please give your name, the class or item, and the receipt number from your e-mail if you have it.
Montana Rural Water Systems
9 3rd St N #304, Great Falls, MT 59401
Phone: (406) 454-1151
E-mail: MTRuralWater@mrws.org